Shipping policy

Where We Deliver

We ship Australia‑wide to residential, business and PO Box addresses. We currently do not offer international delivery unless contacted directly.

Processing Times

Orders are picked and packed within 1–2 business days after payment clears (Monday–Friday, excluding public holidays). Orders placed after our daily cut‑off or on weekends/holidays will be processed the next business day. Estimated Delivery Timeframes Standard: 3–7 business days for most metro areas (regional and remote may take longer). Express: 1–3 business days for most metro areas (regional and remote may take longer). Delivery timeframes are estimates provided by our carriers and can be affected by factors outside our control (e.g. peak periods, weather events).

Shipping Fees

We charge by weight/size Australia post and nominated providers charges. Bulky/remote area surcharges may apply (shown at checkout).

Carriers & Tracking

We use Australia Post and selected courier partners. Once your order has shipped, you’ll receive an email with a tracking link.

Authority To Leave (ATL)

If you select ATL at checkout, the carrier may leave your parcel in a safe place at the delivery address. Once the parcel is delivered as recorded by the carrier, the risk of loss may pass to you. This does not limit your rights under the Australian Consumer Law. Late,

Lost Or Damaged Parcels

If your order has not arrived within 10 business days of the latest estimated date, or arrives damaged, please contact us at support@.com.au with your order number and photos (if applicable). We’ll work with the carrier to investigate. Where required by law, and depending on the circumstances: • for non‑major issues we may arrange a repair, replacement or resupply; or • for a major failure, or if we cannot supply the goods within a reasonable time, you may choose a refund or replacement.

Order Changes & Address Errors

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We can’t guarantee changes once an order has been picked or shipped. If an incorrect address was provided, redelivery or return fees may apply.

Questions Need help with your delivery? Contact us at support@.com.au or .